Refund policy
Return Policy
Inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Due to the BareShield flange being single-person use only, all sales are final.
If you have any questions or concerns about our return policy, please contact us at baremotherhoodshop@gmail.com.
Eligibility for Refunds: We offer refunds for eligible products within a specified timeframe. To be eligible for a refund, the following conditions must be met:
- The product must be in its original condition, unused, and undamaged.
- The product must be returned within the specified timeframe, which will be indicated on the product page or during the checkout process.
- The product must be accompanied by the original proof of purchase, such as an order confirmation or receipt.
Non-Refundable Items: Certain items are non-refundable.
These include:
- Digital products or services that have been accessed or downloaded.
- Customized or personalized items.
- Perishable goods, such as food or flowers.
- Items that are marked as "Final Sale" or "Non-Returnable."
Return Process: To initiate a refund, please follow these steps:
- Contact our customer service team within 5 days of receipt of the item to request a return and refund.
- Provide detailed information about the reason for the return and any supporting evidence, such as photos or videos if applicable.
- Our customer service team will guide you through the return process and provide instructions on how to proceed.
Refund Options: Depending on the circumstances, we may offer the following refund options:
- Refund to the original form of payment: If the product was purchased using a credit card, debit card, or other electronic payment method, the refund will be credited back to the same account.
- Store credit: In some cases, we may offer store credit as an alternative to a refund. Store credit can be used towards future purchases on our website.
Refund Processing Time: Once we receive the returned product and verify its eligibility for a refund, we will process the refund within a reasonable timeframe. The exact processing time may vary depending on factors such as the payment method used and any additional verification required.
Shipping Costs: Please note that shipping costs are non-refundable, except in cases where the return is due to our error or a defective/damaged item.
Return Shipping: If a return is required, the customer is responsible for the cost of return shipping, unless the return is due to our error or a defective/damaged item. We recommend using a trackable shipping method to ensure that the returned product reaches us safely.
Refund Policy Updates: We reserve the right to update or modify our Refund Policy at any time. Any changes will be effective immediately upon posting on our website. If you have any questions or need further clarification, please don't hesitate to contact our customer service team at cmercado0429@gmail.com. We are here to assist you and ensure a positive shopping experience.